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Terms and conditions

Termeni & Condiții




Article 1.1. This document contains the terms and conditions of use of the services offered by SC CHROOT NETWORK SRL (hereinafter referred to as CHROOT ) through . This document defines the framework within which CHROOT agrees to provide products and services to its customers and users. This document is an agreement between CHROOT and its CUSTOMERS. All CLIENTS and users of the hosting services are subject to these terms and conditions so that the use of the CHROOT services implies acceptance and compliance with the Terms and Conditions of Use.

Article 1.2. The terms presented below have contract value and are regulated by the provisions of the following normative acts:

Article 1.3. CHROOT – is defined and hereinafter referred to as SC CHROOT NETWORK SRL, CUI: RO21052851, Trade Register: J40 / 2745/2007 Account: RO22 INGB 5551 9999 0054 1063, Bank: ING Bank, Address: Str. Liviu Rebreanu, no. 46-58, Sc. H, Et. 6, Ap. 66, Sector 3, Postal code 031793, Bucharest and has the status of PROVIDER of hosting and registration services domains that can be contracted and purchased through CHROOT.

  • The USER is a natural or legal person who uses the CHROOT services.
  • The CUSTOMER is a natural or legal person who initiates an order.
  • ORDER is a CHROOT request from a natural or legal person requesting site hosting or domain registration services.


SC CHROOT NETWORK SRL is a personal data operator, being registered with the National Authority for the Supervision of Personal Data Processing with no. 18185 / 17.11.2010. The data necessary for the good development of the communication with our CUSTOMERS are requested in compliance with the following principles:

  • the principle of responsibility – as a data controller we are responsible for the observance of the legal provisions, as well as of the ethics that govern the processing of personal data;
  • the principle of transparency – which is respected by the complete, correct and objective information regarding the collected data and the purpose of the collection;
  • the principle of limiting the purpose of the processing – the data will be used only for the purpose for which they are collected, the purpose indicated below;
  • principle of data accuracy – personal data collected must be accurate and constantly updated;
  • the principle of limiting the storage of data – personal data will not be kept for a longer period of time than necessary for the purpose for which they were collected;
  • the principle of integrity and confidentiality – we are obliged to ensure the protection of personal data against both external risks and possible internal incidents.
  • CHROOT attaches great importance to data confidentiality. For this reason, we request only the data necessary for the good development of the communication with our CUSTOMERS. It should also be noted that CHROOT only processes personal data for the sole purpose of being able to provide services to its customers (data necessary for billing customers and communicating with them in order to provide the services purchased from us).

This article is designed to give you details about how we collect this data, why we collect it, and for what purpose we use it. We also describe how you can view and manage this data.


We collect personal data to give you the most enjoyable experience in using our services. The vast majority of this data is taken directly from you. in the following situations:

  • When you create a CHROOT customer account by ordering a service from our site (billing information including first and last name, address, email, phone);
  • When you order a domain, in certain situations (at the request of the registries responsible for those domains), we also collect CNP;
  • When sending a message through the contact form, request a support ticket.

It should be noted, however, that we also collect a number of pieces of information by methods that are not as obvious as those mentioned above but which we will explain below:

  • Customer account information that is collected during the time you use our services (eg, account number, purchases, expiration dates, information requested in support vouchers);
  • Cookies and similar technologies allow us to identify a partial browsing history, accessed links, purchased services, the type of device you use and provide us with information about how you interact with our services. We use this data only in order to improve the display of the content on our site as well as the services in our offer. More about the cookie policy can be found here:
  • Data about the use of our services is automatically collected when you use or interact with our services (eg metadata, logs, and location information). More about the cookie policy can be found here:

The personal data mentioned above are taken over and collected with the express and unequivocal consent expressed by free transmission, by informing the purpose for which the data are collected as provided in Art. 1.4.2, the CUSTOMER / USER having the right to withdraw his consent.


  • For communication with the client (administrative, commercial, technical)
  • For billing
  • For domain registration



  • CHROOT staff
  • External Accounting Service (billing data only)
  • Collaborators (Security audit, other services strictly related to the functionality of the Chroot platform)
  • Payment Processors (MobilPay, PayPal)
  • National or international domain registrars (Ex: RoTLD, Reseller Club and others)
  • Service providers (CloudFlare and others)
  • Governmental or civil authorities, national or international, whose object is supervision of compliance with applicable national and international law.


You can access your account by CHROOT ( ) both for viewing the personal data we store about you and for modifying and deleting it.

If you request the deletion of the data, it will be honored within a maximum of 30 days provided that this data has not yet been used in your relationship. regarding purchased and active services, or if they are not required in other legal situations (for example, tax legislation or the prevention and fight against cybercrime).


We adhere to generally accepted common standards for retrieving, storing, and securing data, including encrypting it in certain situations. CHROOT keeps this data as long as it is necessary to provide you with the services purchased from us, but also later for a number of legal reasons, such as:

  • Based on the law, contract or other similar obligations applicable to our field of activity
  • To preserve, resolve, defend and enforce our contractual rights
  • To keep records


Our services are available for purchase to persons over the age of 16 in accordance with applicable law. If you know or have reasonable suspicions that one of our services was purchased by someone who does not meet this age limit, please contact us.


CHROOT reserves the right to make changes to its privacy policy. Material changes to this policy will be notified to you 30 days prior to their effective date by posting on this page or anywhere else we deem necessary and we will notify you by email at the address in your account. of customer.


National Authority for the Supervision of Personal Data Processing:


If you have any questions, concerns, complaints or deletion requests, please send us your message. by opening a support ticket by accessing or by phone at 0731/247668. (You can find the telephone support service program on our contact page – ).

We will respond to your request. in a maximum of 30 days.


Article 2.1. The USER / CUSTOMER undertakes to use the Service in full compliance with Romanian law.

Article 2.2. The USER / CUSTOMER has the obligation to keep the confidentiality of the identification data and the data hosted on the PROVIDER’s equipment, being solely responsible for any consequences that their disclosure to a third party may have, regardless of whether the disclosure was intentional, negligent or imprudence.

Article 2.3. The USER / CUSTOMER undertakes to immediately notify the PROVIDER of any change regarding his Identification Data. Otherwise, the PROVIDER does not assume responsibility for the accuracy of the data not updated by the USER / CUSTOMER.

Article 2.4. Without prejudice to other provisions of this Agreement, the USER / CUSTOMER understands and agrees that the information displayed through the site, except for the page with the general form of this contract, is presented for information purposes and may not be the subject of any objections or legal proceedings or evidence in such court proceedings. The only information that may be the subject of any appeals or legal action is that mentioned in direct correspondence with us.

Article 2.5. The USER / CUSTOMER is solely responsible for the information transmitted on the Internet, through the abusive use of the contracted services.

Article 2.6. The PROVIDER’s equipment will not be used in any form or under any circumstances for the transmission, storage or publication of materials, or for undertaking actions deemed illegal under the laws of Romania, the European Union and / or the USA. Illegal materials or actions include, but are not limited to:

  • Sending unsolicited commercial or non-commercial e-mails by the recipient, reported or unreported as SPAM, but which may be considered as such
  • Violation of a copyright or any other right of any third party
  • Materials protected by trade secrets or other status
  • Materials designed to encourage feelings of hatred or discrimination
  • Threats, abuse, harassment, slanderous statements
  • Adult content, nudity, pornography, any sexual or obscene image or text
  • Promoting illegal activities (hacking, cracking, warez, etc.)
  • Information or software about or containing any type of virus or Trojan except those from companies that specialize in combating, removing, or protecting against them and only in compliance with applicable copyright laws.
  • Collection of Personal Information for Use for Illegal Purposes, or for Any Purpose Without the Consent of Persons whose Data is Collected
  • Any content or action considered by the PROVIDER to be harmful or illegal.

The use of malicious scripts or known security issues is not permitted for the web hosting service (with shared resources).

It is also not permitted to use the following scriptures, but not limited to:

  • What facilitates P2P traffic or file sharing traffic (eg torrent scripts, file upload / download scripts)
  • For proxy or IRC services
  • PhpShell or similar scripts for executing commands
  • FormMail type
  • Chat room type
  • Applications that misuse and misappropriate allocated resources to obtain virtual currencies
  • What are known security issues

NOTE: Any notification received in this regard and confirmed may lead to the immediate suspension of that account without prior notice to the USER / CUSTOMER.

Art.2.7. The use of online forms for sending e-mails is done only through secure scripts to which access is restricted by password or anti-robot systems. Failure to do so will result in the script being disabled or your account suspended.

Art.2.8. Pornography or any other material with sexual or obscene content, links related to pornography, are prohibited on our servers.

Art.2.9. Proxy or IRC scripting is not allowed.

Art.2.10. The administration of the servers, equipment and infrastructure necessary for the performance of this contract is offered as a free bonus and does not engage us with any responsibility. We reserve the right to unilaterally discontinue this offer in relation to a customer in exceptional cases, for example, but not limited to: the customer abuses software management requirements, the customer insults of any kind to the PROVIDER’s employees. Also, if the maintenance service (administration) of servers or other equipment, involves an increased number of hours of work strictly necessary only for the client, in order for the proper functioning of the contracted services, we reserve the right to submit to the client a paid offer for this type. service and to interrupt the free administration.

Art.2.11. Ensure that the payment for the Contracted Services is made on time without exceeding the due date;

Art.2.12. Do not disclose access password to persons other than those authorized. The beneficiary also undertakes to cooperate with the provider in order to ensure the security of access to the provider’s services and servers and to bring to its attention any action of which it is aware and which represents or could represent an attack on the security and ethics of the internet;

Art.2.13. Comply with the rules of world-class networks when using the PROVIDER’s services to connect to them;

Art.2.14. Not to misuse the PROVIDER’s equipment, leading to disturbances in their operation;

Art.2.15. To bear any costs, fees or expenses incurred as a result of damages of any kind caused to the supplier or a third party due to non-compliance with these obligations, in the event of proving his guilt.

Art.2.16. Provide an external backup of all data and information hosted on the PROVIDER’s equipment, which is in no way responsible for the loss or alteration of customer data, regardless of the reason why they occur. The provider only provides the means by which these copies can be made in good condition, but we cannot control the factors that may corrupt this data or, for example, the original customer data may already be corrupted at the time of the backup. It is the customer’s responsibility to verify the integrity of both hosted and backup data. CHROOT routinely backs up data for web hosting services in a location other than where the services are running in order to have a disaster recovery point without obligation. The provider provides all the necessary utilities as well as the possibility to download backups through the hosting account management system, all this information is detailed in the Frequently Asked Questions section.

Art.2.17. To manage the sites hosted on the services contracted from the PROVIDER being the only one able to control the content of its own sites.

Art.2.18. To comply with the provisions of this document for each type of service.


In accordance with the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts, except for the cases expressly mentioned by law, the consumer has a period of 14 days to withdraw from a distance contract or from a contract outside the commercial premises, without having to justify the decision to withdraw and without incurring other costs.

The withdrawal period mentioned above shall expire within 14 days of the date of conclusion of the contract, in the case of service contracts.

Removal of distance contracts and off-premises contracts are exempted from the right of withdrawal in respect of commercial contracts, after the full provision of the services, if the performance began with the prior express consent of the consumer and after the consumer has confirmed that aware that he will lose his right of withdrawal after the full performance of the contract by the professional.

The consumer may unilaterally terminate for any reason the contracts concluded for hosting services, reseller, SSL and VPS servers within 14 days from the date of conclusion of the contract, with full refund of the amount paid. Dedicated services as well as services that required technical support will not be reimbursed. The price paid will be refunded in full when a request is made to SC CHROOT NETWORK SRL .

The date of conclusion of the contract is the date of payment of the price of the services.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail. For this purpose, you can use the Withdrawal Form, but its use is not mandatory.

In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw, we will refund any amount we have received from you no later than 14 days from the date we are notified of your decision to withdraw from your contract. We will make this refund using the same payment method as the one used for the initial transaction, unless you have agreed to another payment method; In any case, you will not be charged for such a refund.

The right of withdrawal cannot be exercised after the full provision of services in the situation of registration of Internet domains. In these cases, the consumer declares that he has become aware of the fact that he loses his right of withdrawal after the full execution of the contract by SC CHROOT NETWORK SRL . The consumer agrees to the execution of the contract from the date of payment of the price. Therefore, in all these cases enforcement began with the express prior consent of the consumer.


Art. 2.20.1 The USER / CUSTOMER has the right to have his personal data deleted from any registration and on any computer medium would be stored in compliance with the applicable internal legal rules regarding the retention period.

The operator has the obligation to delete personal data if one of the following reasons applies:

  • personal data are no longer necessary for the purposes for which they were collected
  • the data subject withdraws the consent on the basis of which the processing takes place and there is no other legal basis for the processing
  • the data subject opposes the processing

Art. 2.20.2 The USER / CUSTOMER has the right to receive personal data concerning him and which he has provided to the operator in a structured format, currently used and which can be read automatically and has the right to transmit this data to another controller, without hindrance from the controller to whom the personal data were provided if:

  • processing is based on consent;
  • processing is performed by automatic means

Art. 2.20.3 The USER / CUSTOMER has the right to oppose, for reasons related to the particular situation in which he finds himself, the processing of personal data concerning him, including the creation of profiles based on those provisions, except in cases where the processing is necessary for the performance of a task which is in the public interest or which results from the exercise of the public authority vested in the operator and where processing is necessary for the legitimate interests of the controller or a third party, unless the interests prevail. the fundamental rights and freedoms of the data subject, which require the protection of personal data, especially when the data subject is a child.


Art.3.1. The PROVIDER is responsible for ensuring the operation of the equipment and the data transmission network and permanent internet access, guaranteeing an uptime of 99.9%, except for the VPS / VDS Cluster service, for which it guarantees an uptime of 99.982%.

Art.3.2. The PROVIDER is not responsible for altering the information carried outside its own data communications system.

Art.3.3. Internet access services are available NON STOP. The provider provides at least two separate internet access links and guarantees 99.95% functionality. Exceptionally, an IP may be filtered by the provider or its Internet service providers to certain destinations on the Internet in the event of a flood attack with an unidentified source whose virulence endangers the proper functioning of the equipment of Internet service providers in transit. that traffic. This procedure is recognized by internet service providers as the only method of protection until the source of the attack is identified.

Art.3.4. THE PROVIDER will provide:

  • online telephone support at 0731/247668 between 10 am and 5 pm from Monday to Friday
  • non-stop intervention to solve vendor-specific problems (eg data center hardware failures, etc.)
  • non-stop email support

Art.3.5. For web hosting services (with shared resources), the Provider reserves the right to perform a unit server configuration for all CUSTOMERS, but with technical limitations (such as limiting the sending of up to 500 emails per hour by the client, limiting resources depending on the chosen service, running the scripts in cron at an interval of less than 15 minutes, etc.) which facilitates the competitive access to resources of the clients hosted on the respective equipment.


Article 4.1. The SUPPLIER shall report to the supervisory authority any breach of security of personal data within 72 hours of their awareness. The notification will include specific information, a description of the measures taken to resolve and mitigation of possible side effects.

Article 4.2. If the security breach is high risk and may affect the rights and freedoms of individuals, the SUPPLIER will contact the affected CUSTOMERS / USERS without undue delay. Contacting CUSTOMERS / USERS by SUPPLIER will not be made if the security breach concerns encrypted data that cannot be accessed.


Article 5.1. Any order will be placed online on the website . CUSTOMERS / USERS undertake to enter in the form complete data, correct and in accordance with reality. The registration of domains is done in accordance with the laws in force. CHROOT cannot be held liable in any way for any inconvenience caused by the provision of incorrect or incomplete information by customers.

Article 5.2. Upon completion of the order, a proforma invoice is automatically sent to the email address entered in the form. The proforma invoice contains all the information necessary to make the payment and is available in the Customer Account. The proforma invoice has no tax value.

Article 5.3. The CUSTOMER / USER agrees to pay the value of our services in advance for the period in which they are provided.

Article 5.4. All proforma invoices will be sent by email. CUSTOMERS / USERS must pay the invoice in advance at the beginning of each payment period, within 5 working days from the date of issuance of the proforma invoice.

Article 5.5. The prices for products and services are established based on the general offer of prices displayed online on the website .

The PROVIDER will provide the CUSTOMER / USER with its services based on the general price offer and the calculations resulting from the use of the additional facilities.

Article 5.6. The prices of the services are set in Euro at BNR exchange rate + 2%, do not contain VAT and the payment will be made by the CUSTOMER / USER in lei, including VAT, according to the proforma invoice. The CUSTOMER / USER undertakes to pay the price of the services provided, as well as any other fees necessary for access to the optional services offered by the USER.

Article 5.7. Tariffs for services and products are subject to change by agreement of the parties.

The PROVIDER may propose to the CUSTOMER / USER the modification of the tariffs and services in case the legislative changes, modifications of the prices and tariffs of the PROVIDER or modifications of the costs would influence the tariffs established by the contract and would justify such an initiative.

Article 5.8. After making the payment and collecting the money, the Fiscal Invoice is issued.

Article 5.9. Tax invoices are sent exclusively by e-mail, in PDF format. The signing and stamping of Fiscal Invoices are not mandatory according to Art. 155 of the Fiscal Code, paragraph 6 (

Article 5.10. CHROOT recommends confirming payments by sending a copy of the payment instrument certifying this by e-mail to . CUSTOMERS benefit from CHROOT services within a maximum of 12 hours of payment confirmation.

Article 5.11. The date of payment will be considered the date on which the amounts paid by the CUSTOMER / USER entered the bank account of the PROVIDER.

Article 5.12. In case of late payment by more than 7 (seven) calendar days from the due date, the PROVIDER reserves the right to suspend the services at any time to the CUSTOMER / USER, without any other prior notice, until the CUSTOMER / USER pays all arrears. .

Article 5.13. Suspension – We reserve the right to suspend any account after 15 days from the due date of payment of the proforma invoice if payment has not been made. Any extension of the payment term is at our discretion.

Article 5.14. Account Deletion – We reserve the right to permanently delete all web hosting account data after 30 days from the due date of the proforma invoice if payment has not been made. Any extension of this term is at our discretion.


CHROOT is an authorized RoTLD partner – the official authority (registry) for .RO domains.

Article 6.1. The registration of .RO domains is done within a maximum of 48 hours after the confirmation of the payment or the receipt of the equivalent value of the proforma invoice issued for the registration services. The registration of .RO domains is done in accordance with the following terms and conditions:

Article 6.2. The registration of international domains except for domains that require additional documents is done within a maximum of 15 minutes from the confirmation of payment.

Article 6.3. International domains do not have Whois / ID Protect protection. The data provided for the registration of international domains appear publicly at the Whois query of the international domain.

This data can be hidden through the Protect Whois / ID Protect option, which can be activated upon request, via a support ticket to the Customer Support Department at an additional cost.


Article 7.1. CUSTOMERS are entitled to a full refund for web hosting services within 30 days of placing their order. CUSTOMERS are asked to request this by opening a support ticket by accessing . The message must contain the customer’s identification data, the reasons for requesting the refund, as well as the information necessary to perform this operation. Payment of the money back guarantee will be made within 30 days of receipt of the refund request.

Article 7.2. Domain registration fee is non-refundable. In case of request for reimbursement for hosting services, the price of the domain without hosting is deducted from the total amount. This rule also applies to CUSTOMERS who have received the domain for free or a certain discount following a promotional offer.

Article 7.3. The money back guarantee does not apply to the extension or renewal of web hosting services.

Article 7.4. The money back guarantee does not apply if a web hosting account has violated these terms and conditions.

Article 7.5. The unit period is the calendar month. No payments or refunds are accepted for periods shorter than the unit period. If the client has benefited from a single day of the unitary period (one month), it is considered from a financial point of view that he has benefited from the entire unitary period (respectively one month).

Article 7.6. If the customer modifies the ns of the hosted domains without prior notice, it is considered that he has voluntarily given up the contracted web hosting package and automatically loses the right to receive free technical support and a refund. .

Article 7.7. Refund expenses (bank charges, postage, etc.) will be deducted from the amount to be refunded.


Article 8.1. We cannot be held liable for damages caused by the temporary unavailability of our servers, for whatever reason. This provision also includes damages resulting from damage or loss of data. The customer agrees to guarantee and hold us innocent in connection with any claims, damages, including, but not limited to, damages caused to third parties, resulting as a result of using the services causing damages to our customer.

Article 8.2. CHROOT provides limited technical support to all customers to ensure the smooth operation of the services provided.

Article 8.3. CHROOT is not responsible for the withdrawal of certain free scripts and does not support those scripts.


Article 9.1. If, for any reason, you are not satisfied with the services we offer you, please contact us and let us know what the problem is to solve it. If we are unable to resolve your issue and you wish to terminate your contract, you may inform us of this and you will then receive money for prepaid web hosting services. Payment for domain registration or other related services is not refundable.

Article 9.2. We will devote all necessary resources to investigating acts of breach of system or network security, and we will cooperate with the authorities in case of crimes. CUSTOMERS who violate these provisions may be criminally or civilly liable.

Article 9.3. For customers with multiple accounts or resellers, we reserve the right to suspend all accounts if the owner of the primary account violates these provisions to an extent that we consider to be very serious.

Article 9.4. Any CUSTOMER / USER whom the PROVIDER decides to have violated any provision of this Acceptable Use Policy will receive a written warning and will be subject, as the Provider deems appropriate, to a temporary suspension of the services provided which he agrees in writing to refrain from from any future violations of these provisions. USERS in connection with whom the PROVIDER determines that they have committed a second violation of any provision of this Acceptable Use Policy will be subject to immediate suspension or interruption of the services provided.

Article 9.5. We are the only ones able to judge what constitutes a violation of the above terms and conditions. Failure to comply with the above terms and conditions will result in suspension or deactivation of the account.


Article 10.1. All promotions will be announced on the site in the promotions section.

Article 10.2. Promotions are valid only during the period announced on the site.

Article 10.3. Promotional codes, promotional discounts, loyalty discounts cancel any other discounts on the purchased service.

The terms and conditions of use are supplemented by the contract concluded by the parties.

Updated on 09.05.2018 and modified on 23.05.2018, adding Art. 1.4.